Privacy Policy
Privacy Policy
Effective Date: August 8, 2025
Last Updated: August 8, 2025
1. Introduction
Welcome to Hudhud Cloud SaaS (“we,” “our,” “us”).
We are committed to safeguarding the privacy of our users, vendors, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, including our web applications, APIs, and any services related to Hudhud Cloud SaaS.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
We collect the following types of information:
2.1 Account Information
Name, email address, business name, phone number
Login credentials (encrypted)
Business verification details for compliance purposes
2.2 WhatsApp Business & Campaign Data
WhatsApp Business Account ID, phone numbers linked to your account
Campaign content, templates, and automation rules you configure
Message metadata (time sent, delivery status, engagement metrics)
2.3 Billing & Payment Data
Payment method details (processed securely via third-party payment gateways)
Subscription history and invoices
2.4 Technical & Usage Data
IP addresses, browser type, device identifiers
API request logs and performance metrics
Clickstream and session analytics
3. How We Use Your Information
We process your data to:
Provide and manage your account and subscription
Enable WhatsApp messaging, chatbot, and campaign automation features
Monitor compliance with WhatsApp’s Business & Commerce Policy
Improve service performance, reliability, and user experience
Detect and prevent fraud, spam, or abuse
Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on the following grounds:
Contractual necessity – to provide you the HudHud Cloud SaaS service you subscribed to
Legitimate interest – improving service, preventing fraud, and ensuring security
Legal compliance – fulfilling requirements set by Meta, WhatsApp, and applicable laws
Consent – for certain marketing or optional features (withdrawable at any time)
5. Data Sharing & Disclosure
We do not sell personal data. However, we may share your information with:
Service providers (hosting, payment processing, analytics, communication tools)
WhatsApp / Meta Platforms (as required for API operation and compliance)
Law enforcement or regulators (if legally obligated)
Business transferees (in case of merger, acquisition, or sale of assets)
6. Data Retention
We retain your information only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations and WhatsApp API retention requirements
Resolve disputes and enforce agreements
Upon request, we securely delete or anonymize your data, except where retention is legally required.
7. Security Measures
We implement industry-standard measures to protect your information, including:
HTTPS encryption for all platform communications
Encrypted storage of sensitive data (AES-256 or equivalent)
Access controls and multi-factor authentication for internal systems
Regular security audits and penetration testing
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Restrict or object to certain processing activities
Receive a copy of your data in a portable format
Lodge a complaint with a data protection authority
To exercise these rights, contact us at mail: mulukendejene123@gmail.com.
9. Cookies & Tracking
We use cookies and similar technologies to:
Maintain session security and authentication
Analyze platform usage and improve features
Remember your preferences
You may disable cookies in your browser settings, but certain features may not function properly.
10. Compliance with WhatsApp Policies
As part of our integration with the WhatsApp Business Platform, all users must comply with:
WhatsApp Business and Commerce Policy
WhatsApp Platform Terms
Meta’s developer and data protection requirements
Violation of these policies may result in account suspension or termination.
11. International Data Transfers
Your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable laws, using safeguards like Standard Contractual Clauses where required.
12. Third-Party Links & Integrations
Our platform may link to or integrate with third-party tools and services. We are not responsible for the privacy practices of such third parties, and encourage you to review their policies before use.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform after changes constitutes acceptance.
14. Contact Information
If you have any questions about this Privacy Policy or our data practices, contact:
Email: mulukendejene123@gmail.com
Address: Bole, Addis Ababa, Ethiopia